Return And Refund Policy

Your satisfaction is our priority. If you are not completely happy with your purchase, you may return it within 30 days of receiving your order.

Eligibility for Returns:

1. Items must be unused, clean, and in their original packaging.
2. Proof of purchase (order number or receipt) is required.

Non-returnable Items:

1. Gift cards
2. Clearance or final sale items
3. Used pet bedding for hygiene reasons (unless defective)

Return Process:

• Contact us at service@myquella.shop to request a return authorization.
• Ship the item back to our provided return address.
• Once inspected, we will issue your refund to the original payment method within 5–10 business days.

Defective or Damaged Items:
If you receive a damaged or defective product, please contact us immediately for a replacement or refund.